Listening is the ability to that s right receive and interpret message in the communication process.

You are watching: We spend more time listening than in any other type of communication.

Listening is crucial to all effective communication. There is no the capacity to listen effectively, message are quickly misunderstood. Together a result, communication breaks down and the sender that the message deserve to easily become frustrated or irritated.

If there is one interaction skill you have to aim come master, then listening is it.

Listening is so vital that many top employers administer listening an abilities training for their employees. This is not surprising when you take into consideration that an excellent listening skills can lead to better customer satisfaction, better productivity through fewer mistakes, and increased share of details that in turn have the right to lead to more creative and fix up work.

Many effective leaders and entrepreneurs credit their success to efficient listening skills. Richard Branson generally quotes hear as among the main components behind the success of Virgin.


Effective hearne is a ability that underpins every positive human relationships.

Spend part time thinking about and developing your listening skills – they space the structure blocks of success.


See our pages: Employability Skills and also Customer company Skills for an ext examples of the importance of hear in the workplace.

Good listening skills also have actually benefits in our an individual lives, including:

A greater variety of friends and also social networks, enhanced self-esteem and confidence, greater grades in ~ school and in academic work, and also even better health and also general well-being.

Studies have presented that, whereas speak raises blood pressure, attentive hearne can lug it down.

Listening is not the same as Hearing

Hearing describes the sound that enter your ears. It is a physical process that, provided you carry out not have any hearing problems, happens automatically.

Listening, however, requires an ext than that: it calls for focus and also concentrated effort, both mental and also sometimes physical together well.

Listening method paying fist not only to the story, but how it is told, the use of language and also voice, and also how the other human uses his or she body. In various other words, it means being conscious of both verbal and non-verbal messages. Your capability to listen effectively depends top top the degree to which girlfriend perceive and understand this messages.

Listening is not a passive process. In fact, the listener can, and should, be at the very least as involved in the procedure as the speaker. The expression ‘active listening’ is used to define this procedure of being totally involved.

See our pages: Active Listening and also Types of Listening for much more information.

The most basic and powerful way to affix to one more person is come listen. Just listen. Probably the most important thing we ever give each various other is our attention.

Dr. Rachel Naomi Remen


We invest a lot of Time Listening

Adults spend an typical of 70% of their time involved in some sort of communication.

Of this, research shows that an median of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing. (Adler, R. Et al. 2001). That is, by any kind of standards, a the majority of time listening. That is worthwhile, therefore, taking a bit of extra time come ensure that you listen effectively.


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Based ~ above the research study of: Adler, R., Rosenfeld, L. And Proctor, R. (2001) Interplay: the procedure of interpersonal communicating (8th edn), ft Worth, TX: Harcourt.


The objective of Listening

There is no doubt that efficient listening is an extremely important life skill. Why is listening for this reason important?

Listening serves a variety of possible purposes, and also the purpose of hear will rely on the situation and also the nature the the communication.

To specifically emphasis on the messages being communicated, avoiding distractions and preconceptions.

To get a full and also accurate understanding into the speakers allude of view and ideas.

To present interest, concern and concentration.

To encourage the speak to communicate fully, openly and also honestly.

To build an selflessness approach, putting the speak first.

To come at a shared and agreed understanding and also acceptance of both political parties views.

Often ours main problem while hear is to formulate methods to respond. This is not a role of listening. We should try to focus totally on what is gift said and how it"s being stated in order to more completely understand the speaker.


Effective listening needs concentration and the usage of your other senses - not just hearing the indigenous spoken.

Listening is not the very same as hearing and also in order to listen efficiently you have to use more than simply your ears.

See our page: The Ten values of Listening.


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Barriers to effective Listening

To improve the process of reliable listening, it deserve to be useful to turn the trouble on the head and also look at obstacles to reliable listening, or ineffective listening.

For example, one usual problem is that rather of listening closely to what who is saying, we regularly get distracted ~ a sentence or two and also instead begin to think around what we room going come say in reply or think about unrelated things. This means that we execute not fully listen come the rest of the speaker’s message.

This trouble is attributed, in part, come the difference in between average decided rate and also average handling rate. Average speech rates are between 125 and 175 words a minute whereas us can procedure on average in between 400 and 800 words a minute. That is a common habit for the listener to use the preventive time if listening come daydream or think about other things, fairly than focusing on what the speaker is saying.

Of food the clarity the what the speak is saying can also influence how well we listen. Normally we uncover it simpler to focus if the speaker is fluently in their speech, has a familiar accent, and speaks in ~ an appropriate loudness for the situation. The is an ext difficult, for example, to emphasis on somebody who is speaking very fast and an extremely quietly, particularly if they are conveying complicated information.

We may also get distracted by the speaker’s personal appearance or by what someone else is saying, i beg your pardon sounds much more interesting.

These issues not only affect you, yet you are most likely to show your lack of attention in your body language.

Generally, we find it lot harder to manage our body language, and you are likely to display your distraction and/or lack of attention by absence of eye contact, or posture. The speaker will certainly detect the problem, and also probably stop talking at best. In ~ worse, they may be an extremely offended or upset.

Our page on Barriers to effective Listening explains more about common listening problems, and our page Listening Misconceptions details few of the typical myths and also misconceptions about listening.

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Finally, the is essential not to jump to conclusions about what girlfriend see and hear. Girlfriend should always seek clarification come ensure the your expertise is correct.